Refund & Return Policy

Refund Policy

At Family Gifts Co. your happiness as a customer is important to us, so all of our products come with a 90 Day 100% Happiness Guarantee. If you are not happy with your purchase within 90 days of receiving it, we will do our best to make sure you are happy with our resolution.

Any refunds will be credited back to the original payment method, typically within 3-5 business days.

Broken Or Damaged Item Policy

If any item arrives broken or damaged, please send a picture to care@familygiftsco.com with the order number so that we can replace the item at our cost.

Cancellation Policy

Due to the personalized nature of our products, we have a 24 hour cancellation policy. Any cancellation requests submitted after 24 hours of the order can not be approved.

Return Policy

Understandably, because all of our products are personalized and can not be re-used, we do not accept returns. What we can do is send you a new, personalized product, or offer a refund after the original order has been delivered.

Customer Error Policy

Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Holiday Season Policy

During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.

Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Family Gifts Co. or any of our carriers. Thank you for understanding.